Frequently Asked Questions

I have previously created an account on PV Tech, but it doesn't work on PV Tech Store. What do I do?

Accounts created on PV Tech website can't be used on the PV Tech Store. Please create a new account during the first checkout.

I have an active subscription purchased on PV Tech. How do I use it on PV Tech Store?

We have transferred all active subscriptions from PV Tech to PV Tech Store. You should have received an email with your new sign in details.

If you did not get the email, please contact us and we'll help you out.

My organisation has an active institutional licence but product are listed with non-zero prices. Is this a mistake?

Firstly, make sure that your institution has a valid institutional licence and that you are visiting the PV Tech Store website from the registered premises.

If above conditions are met, as soon as you add a product (that is covered under the licence e.g. technical paper or a journal) to the cart, it will get discounted to zero. Discount will be visible within the cart.

I have an active Photovoltaics International Subscription. How do I access the content?

If you have an active Photovoltaics International Subscription (i.e. full subscription, not just print or digital), once you sign in, prices of the content should reduce to zero (e.g. technical papers or Photovoltaics International journals).

Please add the product to the cart and complete checkout to get the content.

I have purchased a technical paper or a journal on PV Tech, but it is not listed under downloads. What is up with that?

Purchases made on PV Tech website will not be visible on PV Tech Store. Should you need to access a product that you have purchased on PV Tech, please contact us and we'll help you out.

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